Return & Refund Policy
Return Period
At NOIRPLATE, we want you to be satisfied with your purchase.
Customers may request a return within 14 days from the date of delivery.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging where applicable.
- Proof of purchase or an order number must be provided.
- Products must not show signs of use, damage, alteration, or improper handling by the customer.
How to Initiate a Return
To request a return, contact:
Include:
- Your name
- Order number
- Product(s) you wish to return
- Reason for the return
- Photographs where the product is damaged or defective
Our customer service team will provide the next steps.
Do not send products back without first contacting NOIRPLATE.
Return Shipping
Unless the return is due to an incorrect, damaged, or defective product supplied by NOIRPLATE, customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
Refund Process
After receiving the returned item, NOIRPLATE will inspect it.
If the return meets the eligibility requirements, the applicable refund will be approved and processed according to the original payment method where technically available.
Refund Timeline
Once a refund is approved, processing time may depend on the original payment method and payment provider.
Customers will be notified when the refund has been initiated.
Damaged or Incorrect Items
If an order arrives damaged, defective, or incorrect, customers should contact:
as soon as reasonably possible and include photographs of:
- the item
- packaging
- shipping label where relevant
Contact Us
NOIRPLATE
30 N Gould St Ste R
Sheridan, WY 82801
United States