Shipping & Delivery Policy
Introduction
At NOIRPLATE, we aim to provide a reliable and transparent delivery experience.
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are prepared after they have been successfully accepted and, where applicable, payment has been confirmed.
A checkout preview submission is not a dispatched order and does not start shipment.
Processing times may vary depending on:
- product availability
- product type
- framing options
- order volume
- weekends
- public holidays
Shipping Destinations
NOIRPLATE ships to destinations available through the checkout system.
Availability may depend on the customer’s location and the shipping methods currently offered by the store.
Shipping Costs
Shipping costs are calculated based on factors such as:
- destination
- shipping method
- product dimensions
- product weight
- order value
Where possible, shipping costs will be displayed before the customer completes a real order.
Delivery Estimates
Delivery estimates may be shown during checkout where available.
Delivery estimates are not guaranteed and may be affected by:
- carrier delays
- weather
- customs procedures
- public holidays
- operational disruptions
- circumstances outside NOIRPLATE’s reasonable control
Order Tracking
Where tracking is available, customers may receive tracking information once their order has been dispatched.
Tracking information can take time to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an address needs to be changed, contact:
as soon as possible.
NOIRPLATE cannot guarantee that shipping details can be modified after an order has already been processed or shipped.
Delayed Orders
If an order does not arrive within the estimated delivery period:
- review the available tracking information
- check for carrier updates
- contact NOIRPLATE for additional assistance where required
Email:
Lost or Damaged Packages
If a package arrives damaged, contact NOIRPLATE and provide:
- order number
- photographs of the package
- photographs of the damaged product
- shipping label where relevant
If a package appears lost, customers should review the carrier tracking information and contact NOIRPLATE for assistance.
Customs, Duties and Taxes
International orders may be subject to:
- customs duties
- import taxes
- brokerage fees
- other destination-country charges
Whether those charges are collected at checkout or in the destination country depends on the shipping method offered for that order and on applicable law.
Contact Us
NOIRPLATE
30 N Gould St Ste R
Sheridan, WY 82801
United States